f877's Privacy Policy
Protecting your personal information is our highest priority. This policy describes how f877 collects, uses, and keeps your information safe.
This privacy policy ("Policy") applies to all users of the f877 platform. When you register, log in, or use our services on f877, you agree to the terms of this Policy. We respect your privacy and are committed to protecting your information.
Scope of Information Collection
f877 collects only the information necessary to operate the platform and provide you with a safe gaming experience. The categories of information collected are listed below:
- Identity information: Your full name, date of birth, national ID number, and other details provided during account registration.
- Contact information: Email address and mobile number, used for account verification and support.
- Financial information: Records of deposits and withdrawals made via bKash, Nagad, Rocket, or bank transfer. Card numbers or full bank details are not stored on our servers.
- Technical information: IP address, device type, browser information, and the time and date of access to the platform.
- Usage information: Gaming history, betting records, bonus claim details, and navigation behavior on the platform.
- Cookies and tracking information: Session cookies, preference cookies, and analytics data that help improve the site's performance.
Methods of Information Collection
f877 collects information in the following ways:
- Directly provided information: When you register an account, log in, request a deposit or withdrawal, or contact our support team.
- Automatically collected information: When you browse the f877 platform, certain information is collected automatically through cookies and similar technologies.
- Through third parties: Transaction confirmation information from payment processors such as bKash, Nagad, and Rocket.
- Identity verification services: Third-party verification services may sometimes be used to confirm your age and identity.
Use and Disclosure of Information
Purposes for Using Information
f877 uses collected information only for the following legitimate purposes:
- Creating, verifying, and securely maintaining accounts.
- Processing deposit and withdrawal transactions and maintaining financial records.
- Providing 24/7 customer support — via live chat and email.
- Preventing fraud, money laundering, and other illegal activities.
- Implementing responsible gaming policies and preventing minors from using the platform.
- Improving the platform's performance, security, and user experience.
- Notifying you about bonuses, offers, and important updates, subject to your consent.
- Fulfilling regulatory, legal, and security obligations.
Disclosure of Information to Third Parties
f877 does not sell your personal information or share it with any other party for commercial purposes. However, limited disclosure may be required in the following circumstances:
- Payment processors: The minimum information necessary to complete bKash, Nagad, Rocket, or bank transfer transactions.
- Technology service providers: Trusted partners for server hosting, cybersecurity, and platform operations — who are bound by strict confidentiality agreements.
- Legal obligations: When providing information is legally required by a court order or a valid request from a law enforcement agency.
- Security investigations: With relevant authorities for the purpose of investigating fraud or criminal activity.
No third-party service provider may use your information without f877's authorization, and they have no right to use it beyond the purpose of the service.
Cookies and Tracking Technologies
f877 uses the following types of cookies:
- Essential cookies: Necessary for maintaining login sessions and ensuring security. These cannot be disabled.
- Functionality cookies: To remember your language preference and other settings.
- Analytical cookies: To analyze user behavior and improve the site's performance — completely anonymously.
You can manage cookies by changing your browser settings. Keep in mind that disabling certain cookies may limit some features of the platform.
Data Retention and Security
Data Retention Period
f877 retains your personal information only for as long as it is necessary or legally required. In general:
- All account information is retained while the account is active.
- Financial records and transaction history are retained for a defined period after account closure — as required by legal and regulatory obligations.
- Fraud prevention data may be kept for an extended period.
- Information subject to a legal hold is retained until the legally specified period ends.
Once the retention period ends, your information is securely deleted or anonymized.
Data Security Measures
f877 follows industry-standard technologies and practices to keep your information secure:
- SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
- Secure servers: Your information is stored in secured data centers with strictly controlled unauthorized access.
- Two-factor authentication: An additional layer of security for accessing your account.
- Regular security reviews: Regular security audits are conducted to identify and prevent cyber threats.
- Access control: Only authorized personnel can access information on a need-to-know basis.
However, no method on the internet is 100% secure. We are committed to ensuring the highest level of protection, but it is your responsibility to keep your password confidential and to report any suspicious activity to us immediately.
International Data Transfers
f877 is an international platform. In some cases, your information may be processed or stored on servers outside Bangladesh. In such cases:
- All data transfers are conducted through encrypted channels.
- The protections described in this policy apply to foreign servers as well.
- Third-party partners are required to comply with our privacy standards.
Your Rights and Controls
User Rights
As a user of f877, you have the following rights over your own information:
- Access: The right to know what information is stored about you.
- Correction: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information in certain circumstances — though some information may need to be retained to meet legal obligations.
- Objection to processing: The right to object to marketing communications or non-essential data processing.
- Data portability: The right to request a copy of your information in a commonly used format.
- Withdrawal of consent: Where data processing relies on your consent, the right to withdraw that consent at any time.
To exercise these rights, email us at [email protected]. We will verify and process your request within a reasonable timeframe.
Privacy of Minors
f877 is for users aged 21 and above only. We do not knowingly collect any personal information from minors. If someone has registered using false information and we confirm they are under 21, the relevant account and information will be deleted immediately.
If you believe a minor has registered on our platform, please let us know at [email protected].
Marketing Communications
If you have consented to receive promotional emails or messages from f877, we may occasionally send bonus offers and important updates. However:
- You can stop marketing communications at any time via the "Unsubscribe" link in our emails.
- Even if you opt out of marketing, important account-related messages (transactions, security alerts) will continue to be sent.
- We do not share your marketing preference information with third-party advertisers.
Policy Changes & Updates
f877 reserves the right to update this privacy policy as needed. If any significant changes are made:
- You will be notified via email or upon logging in to the platform.
- The date of the change will be clearly stated at the top of this page.
- If you continue using the platform after the changes, you will be considered to have given your consent to the updated policy.
You are advised to check this page regularly to always read the latest version.
Contact Us
If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. The f877 privacy team will review your request within a reasonable time and take the necessary steps.
For more details, visit our FAQ page or Responsible Gaming page.